Terms of Service

These terms describe the general conditions for using PassOn, a shift-handoff service provided by Midnight Horizon.

Accounts and authorized users

Businesses are responsible for their account information, authorized team members, and the activity of people using their accounts. Users should have individual login credentials and must not share accounts to bypass plan restrictions.

Plans

PassOn offers a Lite plan with basic functionality for up to two distinct active users per business.

Standard is offered at $19.99 per month and Pro at $24.99 per month. Paid plans allow unlimited users, subject to service rules. Pro includes photo capabilities and may include additional features as they become available.

Plan features and charges are presented before subscription checkout. Changes to offerings will be communicated through the service or relevant billing information.

Subscriptions and cancellation

Paid subscriptions are administered through the PassOn billing interface and its payment processor, Stripe. Customers can use the billing interface to manage their subscription or request assistance from support.

Cancellation and any remaining paid access are governed by the subscription status and terms displayed in the billing flow. Questions about charges or billing errors may be directed to customer support.

Customer content

Customers remain responsible for the accuracy, legality, and appropriate handling of the information they submit. They must not use PassOn to store or distribute unlawful, abusive, or unauthorized material.

Acceptable use

Customers must not interfere with service operation, attempt unauthorized access to other businesses, circumvent account or subscription restrictions, or misuse the system to attack other users or services.

Service availability

Midnight Horizon works to maintain PassOn, but maintenance, technical faults, and interruptions may occur. Customers should maintain any operational procedures needed when internet access or the service is temporarily unavailable.

Suspension and changes

Access may be restricted when necessary to address security concerns, misuse, or unresolved subscription issues. Material changes to these terms should be reviewed when announced.

Questions

For account, billing, or service questions, contact [email protected].